Master digital transformation to embrace evolving customer demands. Customer demands are constantly evolving and will not slow down.
To combat this, operators have been managing digital transformation, seamless Omni channel experiences and embedding the Voice of the Customer into their operations. However, with technology breeding disruptive competitors and greater consumer standards, it is increasingly difficult to maintain pace with customers. This is all making operators connect with customers in new ways on new channels with new products.
CEM Global addresses pertinent challenges for B2B and B2C in London on 30th January – 2nd February, 2018 with practitioners given the opportunity to learn from tangible case studies and sit side-by-side with their peers to deduce how to drive revenue.